Terms of Service & Privacy Policy

1. About Salut Canada

Salut Canada is a French language learning platform designed to help users prepare for the Test de connaissance du français pour le Canada (TCF Canada). Salut Canada is operated from Surrey, BC, Canada ("Salut Canada," "we," "us," or "our").

The platform provides AI-powered speaking evaluation, writing assessment, listening comprehension practice, reading exercises, and proficiency feedback based on the Common European Framework of Reference for Languages (CEFR).

2. Acceptance of Terms

By creating an account, you confirm that you have read, understood, and agreed to these Terms of Service and our Privacy Policy. If you do not agree, you may not create an account or use the service.

3. Eligibility

You must be at least 16 years of age to create an account. Users between 16 and 18 must have parental or guardian consent.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Your account is personal and non-transferable.

One person, one account. Your account is for your personal use only. You may not share your login credentials, allow another person to use your account, or use someone else's account. We use technical and behavioural signals to detect account sharing (including but not limited to device, network, and usage patterns). If we detect account sharing, we may revoke access immediately, without prior notice and without refund, in addition to any other remedy available to us under these terms.

5. Subscriptions & Billing

Subscriptions are billed on a recurring monthly or annual basis. You authorize us to charge your payment method automatically. You may cancel at any time; cancellation takes effect at the end of the current billing period. Unused allocations do not carry over. We provide at least 30 days' notice before price changes. Refund requests within 7 days of initial purchase for first-time subscribers are considered case-by-case.

Pricing. Current subscription prices and plan options are listed on our pricing page and shown at checkout before you confirm payment. We may offer promotional or introductory rates from time to time; any such offer will be displayed at checkout. We provide at least 30 days' notice before any change to the recurring price of an active subscription.

Live classes. A live class is paid for its whole length in one payment when you book it, or by the month, one payment each month until the class ends. An Exam prep class runs one month; in its last 7 days you may add a month at the class's monthly price. A consultation with a teacher is free. While you hold a paid seat in a live class, your account has Pro access to the practice at no extra charge; it ends when your seat ends. Card payments are charged automatically to the card you booked with. A teacher may change a class's schedule after you book it, including when it starts and how long it runs; we tell you of the change by email and in the app, and your payments follow the class's new length, so a longer class adds payments and a shorter one removes them. If a payment for a class is refunded, the seat it paid for ends. If a monthly payment is not received, your access to the class, and the Pro access that comes with it, is paused until the payment is received; your seat is kept meanwhile. If the payment still fails after our payment processor's retries, or, where you make each payment yourself, is still unpaid 3 days after it is late, the seat ends. If a seat's payments stop before its class ends, you may resume them from the class's page for the months the class still has to run; the months not paid are not charged. If a teacher cancels a class, we refund what you paid for it; if a teacher misses a session, we reschedule it. You may leave a class you booked from its page. If you leave before its first session, we refund what you paid in full. You may also leave within 7 days of the start of its first session for a full refund, whether you paid in full or pay by the month. After that, nothing paid is refunded, in full or in part: monthly payments stop and your seat lasts to the end of the period paid; a seat paid in full lasts until the class ends. A seat booked in several payments within the month keeps those payments, and nothing of it is refunded once the first session has begun. A class may take bookings until 7 days after its first session begins; if you book after it has begun, you pay the full price of the month, and the 7 days still count from the class's first session.

6. Early Access Program

Salut Canada is currently in Early Access. By subscribing during Early Access, you acknowledge and agree to the following:

(a) Product changes. Features, user interface, scoring algorithms, evaluation methodologies, and content may be added, modified, or removed as we refine the platform. We will make reasonable efforts to preserve your evaluation history, but past results may not be directly comparable to future evaluations if scoring criteria are updated.

(b) Service availability. While we aim for continuous availability, Early Access users may experience occasional service interruptions for maintenance, updates, or improvements. We will provide reasonable notice for planned downtime when possible.

(c) Introductory pricing. Early Access subscribers receive reduced introductory pricing on their first billing cycle as described in Section 5. This pricing reflects the evolving nature of the service and is not a permanent rate.

(d) Feedback. We welcome and encourage feedback from Early Access users. Any feedback, suggestions, or ideas you submit may be used by Salut Canada without obligation to you.

(e) Transition to general availability. When Salut Canada transitions from Early Access to general availability, we will notify you at least 30 days in advance. Your subscription will continue under the standard terms and pricing applicable at that time. You may cancel before the transition takes effect.

7. System Requirements

Speaking features (AI conversation and voice evaluation) work on a computer and on a phone. They are supported in current versions of Google Chrome and Safari on a phone, and of Google Chrome, Safari, Microsoft Edge and Firefox on a computer. Audio recording and real-time voice streaming rely on browser capabilities that an older browser, or a browser built into another app, may not provide.

Other features (reading, writing, listening) work in the same browsers. Using an unsupported browser may result in degraded functionality, and we cannot provide technical support for issues arising from unsupported browser use. A stable internet connection and microphone access are required for speaking features.

8. Free Access & Trials

We may offer limited free access or trials at our discretion, subject to usage limits. If a trial converts to a paid subscription, we will notify you before charging begins. These terms apply equally to free, trial, and paid users.

9. Acceptable Use

You may not: circumvent session limits, share or resell access, generate hateful or illegal content, reverse-engineer our AI models, introduce malware, use automated bots, or redistribute evaluations commercially.

10. Intellectual Property

All platform content, software, evaluation methodologies, and scoring logic are owned by Salut Canada and protected by intellectual property laws. You retain ownership of your voice recordings and written submissions. You grant us a worldwide, royalty-free license to use your content (a) to deliver and operate the service, and (b) in de-identified form, to develop, train, evaluate, and improve our AI models and platform features, as described in Section 15. AI-generated feedback is for your personal learning use. TCF Canada is a trademark of France Éducation international; Salut Canada is not affiliated with or endorsed by them.

11. Disclaimer & Limitation of Liability

Salut Canada does not guarantee any specific TCF Canada score, CEFR level, or immigration outcome. AI evaluations are estimates for learning purposes, not official assessments. The service is provided "as is" without warranties, including without limitation any warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. During Early Access, features, scoring, and content are subject to change (see Section 6). Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including any arising from changes to features, scoring, or system requirements during Early Access.

12. Account Suspension & Termination

You may close your account anytime via Settings. We may suspend or terminate accounts that violate these terms, create security risks, are dormant for 24+ months, or where required by law. Upon termination for violations, we may issue a prorated refund for the unused subscription period (except in cases of fraud or abuse). You may request a data export within 30 days of termination.

13. Dispute Resolution

Disputes should first be raised informally via support@salut-canada.com (30-day resolution period). If unresolved, either party may propose mediation in Vancouver, BC. If mediation fails, disputes shall be brought before the courts of British Columbia. These terms are governed by the laws of British Columbia and the federal laws of Canada.

14. Data We Collect

We collect: account data (email, name, hashed password), voice audio and transcripts (for speaking features), evaluation data (CEFR scores, error categories, feedback), writing submissions, usage data (session timestamps, features used), technical data (IP address, browser, device, error logs), payment data (via Stripe — we only store last 4 digits), marketing preferences, the campaign or site that brought you (kept with your account when you sign up, unless you have refused marketing cookies), and consent records. We do NOT collect government IDs, immigration file numbers, SINs, or biometric identity data.

Cookies. Our site uses the cookies and browser storage it needs to work. With your consent, which you give or withdraw for each kind at any time under Cookie settings at the foot of our public pages or in Settings → Privacy, it also uses performance, analytics and marketing cookies. If you are in Canada outside Quebec, marketing cookies are on from your first visit, to tell us which of our ads brought you, unless you turn them off: Reject all on the cookie card, or Cookie settings at the foot of our public pages at any time. The table below lists those it sets for its visitors and learners. Your choice lasts 13 months; a kind you withdraw, or whose consent expires, has its cookies deleted. No address carrying a personal code is sent to a provider.

15. Voice Recording & AI Processing

Your microphone audio is transmitted over an encrypted connection for transcription and AI evaluation. Before your first voice session, a separate in-app consent modal explains this process — you must actively agree. You can withdraw voice consent anytime in Settings → Privacy. Declining voice consent disables speaking practice; reading, writing, and listening features remain available.

Service Improvement and AI Training. To improve transcription accuracy, evaluation quality, and AI conversation features, we may use de-identified voice recordings, transcripts, writing submissions, and evaluation outputs to train, fine-tune, and evaluate AI models operated by Salut Canada (and, only where a written agreement is in place, by sub-processors acting on our behalf). Before use for training, we remove direct identifiers — account name, email, payment data, and personal references contained in the content where reasonably detectable. De-identified content used for training is not linked back to your account within our training systems and is not used for advertising, profiling, or sold to any third party. You may object to this use at any time by emailing support@salut-canada.com; we will exclude your future content from training. Content already incorporated into trained model weights cannot be retroactively removed, but no new content from your account will be used for training after we receive your objection.

16. Third-Party Processors

We use third-party sub-processors for database hosting and authentication, speech-to-text transcription, text-to-speech, AI conversation and evaluation, payment processing, product analytics, advertising, and error monitoring. Your voice audio is sent to US-based transcription and AI evaluation providers. Payment data is handled by a PCI-compliant payment processor. Our analytics provider does not keep your IP address. We do not sell data. The campaign or site that brought you is kept in our own records and sent to no one. With your consent to marketing cookies, our advertising partners (Google and Meta) learn which of our ads brought you (and Google, whether you started practising within 12 hours of signing up) and may show you our ads on other sites and apps, linking your visit to your account with them if you have one, under their own terms. Without that consent, Google still receives from our public pages each page's address, whether you signed up there, and a signal that consent was not given, with no cookie and no identifier (your browser's IP address and type reach it, as with any web request), so it can estimate how many visits and sign-ups our ads bring. Meta also learns that you completed a sign-up, with your email address in hashed form and the IP address and browser you signed up from, and, if you pay, the amount and date of your first payment, but receives no name, phone or payment details from us. OpenAI, for our ads in ChatGPT, learns in the same way which of its ads brought you, that you completed a sign-up, whether you started practising within 12 hours of signing up (at least ten Listening or Reading answers, or a marked speaking or writing task) and, if you pay, the amount and date of your first payment, but receives no name, phone or payment details from us. So that we do not pay to show our ads to people who already have an account, we also give Google and OpenAI each account's email address in hashed form, which they use only to leave those people out of the audiences of our ads, under their own terms; to be left out of this, write to the privacy address in Section 22. No other advertiser receives your data. Other than the de-identified training described in Section 15, no sub-processor uses your content to train their own general-purpose AI models. Your data may be transferred to and processed in the United States.

17. Data Retention

Account data, voice audio and transcripts, and evaluation results: duration of account, then 5 years after you delete it. Account activity (sign-ups, sign-ins, payments and account deletion, each with its IP address and device): duration of account + 5 years. Usage logs: 90 days. Error logs: 30 days. Payment records: 7 years (Canadian tax law). Consent records: duration of account + 5 years. Page speed measures, with the browser identifier: 90 days. The campaign or site that brought you: duration of account, then 5 years after you delete it. The identifiers our advertising partners' cookies give it: until you withdraw marketing cookies.

After you delete your account. To prevent misuse of our free trials and to keep a trail for security, deleting your account closes it: no one can sign in to it, any paid plan ends, and its data is no longer used for your learning. We keep what it held (your name and email address, your sign-up and trial history, your practice, results and evaluations, your voice recordings and transcripts, your files, and its activity record) for 5 years from the deletion, used only to prevent and investigate misuse, then erase it.

18. Your Rights

You have the right to access, correct, and delete your data. Deleting your account closes it; what it held is kept for 5 years for the purposes in Section 17, then erased. You may withdraw consent for voice recording (Settings → Privacy) and marketing emails (Settings → Preferences) at any time. EEA/UK users may request data portability. Complaints may be filed with the BC Privacy Commissioner (oipc.bc.ca) or the federal Privacy Commissioner (priv.gc.ca). We respond to data requests within 30 days.

19. Security

We use TLS 1.2+ encryption in transit, encryption at rest, row-level security on all database tables, and need-to-know access controls. In the event of a data breach posing significant risk, we will notify affected users and regulators as required by law.

20. Children

Salut Canada is not directed to children under 16. We do not knowingly collect data from children under 16 without parental consent.

21. Changes to This Policy

Minor changes (clarifications) take effect upon posting an updated version. Material changes (new data uses, new processors, changes to your rights) require 30 days' email notice and active re-acceptance on next login.

22. Contact

Privacy questions: support@salut-canada.com. General support: support@salut-canada.com. Address: Surrey, BC, Canada.